Human support

Something off?
Let’s fix it.

Tell us what happened and we’ll look into it. Cold XVI support covers the app, your account, subscriptions, recordings, scores, and general feedback.

Email support support@cold16.com

Support is provided by Toggle Media, LLC.

01 / Start here

Get to the right answer faster.

A

App or score issue

Email us the device model, iOS version, app version, what you expected, and what happened. Screenshots help. Never send your password.

Write to support
B

Subscription or purchase

Open Cold XVI Settings to manage your subscription or restore a purchase. You can also review subscriptions directly with Apple.

Manage with Apple
C

Account or privacy

Account deletion is available in Cold XVI Settings. For a copy, correction, or deletion of your data, contact our privacy inbox.

privacy@cold16.com
D

Safety or content report

Report content in the app when possible. For harassment, impersonation, threats, takedowns, or an appeal, contact the safety team.

safety@cold16.com

02 / What to send

A little context goes a long way.

  • 01Your Cold XVI username or account email
  • 02Your iPhone model, iOS version, and Cold XVI app version
  • 03The steps that led to the problem
  • 04A screenshot or screen recording, if it is safe to share